General Terms & Conditions
New E-Bike purchases:
- Professional assembly and tuning.
- Free accessory installation (at time of purchase)
- Free Break-in Tuneup after 90 days or 300 miles.
Seacoast E-Bikes Certified Pre-owned purchases:
- All Seacoast E-Bikes Certified pre-owned E-Bikes receive complete reconditioning, a professional tune-up and firmware update (if applicable) before being available for test ride and purchase.
- Free accessory installation (at time of purchase),
- Full 90-day or 300-mile warranty for component failure.
Shipping & Return Policies
For Returns and Exchanges, please read "Returns" below for more information. By virtue of my receipt of this invoice and acceptance of the items listed herein, I hereby agree that I will not use the items purchased other than in a manner consistent with their design and intended purpose and I hereby release and hold harmless Seacoast E-Bikes LLC and its directors, officers, volunteers, members, employees, and agents, from any and all responsibility, liability, claims, damages, costs, attorney's fees, expenses, and any and all causes of action either known or unknown, relating to arising out of the use of the purchased items in a manner inconsistent with their design and intended purposes.
We do not ship e-bikes sold online. After purchasing, contact the store to arrange for a pick-up or delivery of your bike.
For Riese & Müller e-bikes, based on our dealer agreement, online sales are strictly prohibited. Purchases of Riese & Muller e-bikes can only be completed in our store.
Local Delivery for Cargo E-bikes & E-trikes
Free delivery within 50 miles.
If you live over 50 miles from our store, we will deliver your Cargo E-bike or E-trike right to your door.
Contact us at 603-294-0370 for delivery fees.
Payment Methods
We accept credit cards (Visa, Mastercard, Discover, and American Express) and debit cards.
We also offer a 2.5% discount for payment by check or cash.
For special orders, we ask for a 50% deposit, nonrefundable.
We also offer several financing options check out Syncrony.
Inventory Status
Items that display an “Add to Cart” button after choosing a color and size combination are available in stock and available for purchase online at that time, according to our records.
Because our store inventory is always changing, the stock status information is approximate, and an item's availability cannot be guaranteed. To verify availability, please text or call the store at (603) 294-0370, and reference the product title and price.
Shipping Options
At this time, Seacoast E-bikes does not ship bikes to consumers from online purchases; however, we will ship to a brand-authorized dealer for assembly and pickup.
In-Store Pickup
In stock items will be ready within one to two business days.
Some items may require additional processing time for assembly.
Returns of special orders: Special-order bikes are non-returnable or exchangeable.
Returns for In-Store Purchases
Returns may be subject to a restocking fee of up to 20%, depending on the condition and circumstances surrounding the return. We reserve the right to offer full refunds, partial refunds, or store credits at our discretion dependent on the condition of the item.
The 7-Day trial policy does not apply to in-store sales.
The following items are non-refundable: Labor Fees, such as custom wheel builds or other services, Special Orders, Closeout Items, and Gift Cards.
Deposits: In case of cancellation on your part, deposits are refundable, with the exception of special orders. For more information call or text us at (603) 294-0370, Tue - Fri, 10:00 AM to 5:00 PM and Saturday 10:00 AM to 4:00 PM.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information.
When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices & Information
We make every effort to maintain current, accurate prices in our online catalog. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!
***Please note: An additional $15 E-bike Battery Recycling fee will be added to all e-bike purchases.